Privacy Policy

Investment Recovery Service (“IRS”) is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we keep it secure. We are registered with the Information Commissioner’s Office (ICO) in respect of the Data Protection Act 2018.

1. Who we are

Investment Recovery Service is a trading name of Financial Consultants & Services Ltd, registered in England and Wales (Company No. 03604183). Our registered office is 16 Longfield Drive, Wedmore, England, BS28 4EW. We specialise in asset recovery and fraud investigation, including cryptocurrency and financial fraud.

2. Information we collect

We may collect and process the following types of information:

• Identity and contact details – name, address, email, phone number, and proof of identity when you contact us or instruct us.
• Case-related information – details of your case, transaction records, communications with third parties, wallet addresses, bank details (where relevant to recovery), and any documents you provide.
• Technical and usage data – IP address, browser type, and how you use our website, when you visit our site.

We only collect what is necessary to provide our services, comply with the law, or communicate with you effectively.

3. How we use your information

We use your data to:

• Assess your case and provide recovery and related services.
• Communicate with you and with banks, authorities, or other parties where needed for your case (with your consent where required).
• Meet legal and regulatory obligations, including anti-money laundering and fraud prevention.
• Improve our services and website, and to send you relevant updates (where you have agreed).

We do not sell your personal data to third parties.

4. Legal basis for processing

We process your data where it is necessary to perform a contract with you, to comply with legal obligations, for our legitimate interests (e.g. running our business and providing recovery services), or with your consent where we ask for it explicitly.

5. Sharing your information

We may share your information with:

• Banks, payment processors, and other financial institutions involved in your case.
• Law enforcement, regulators, or courts when required by law or to protect your interests.
• Professional advisers (e.g. lawyers) where necessary for your case.
• Service providers who help us run our business (e.g. IT, hosting), under strict confidentiality and data-processing agreements.

We require all such parties to use your data only for the purposes we specify and in line with applicable data protection law.

6. International transfers

Your data may be transferred to and processed in countries outside the UK or EEA (for example, where a bank or authority is located). Where we do this, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

7. How long we keep your data

We keep your information for as long as needed to provide our services, handle disputes, and comply with legal and regulatory requirements (typically several years after the end of our engagement). After that, we securely delete or anonymise your data where possible.

8. Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Object to or restrict certain processing.
• Data portability, where applicable.
• Withdraw consent where we rely on it.
• Lodge a complaint with the ICO (ico.org.uk).

To exercise these rights, contact us using the details below. We will respond within one month.

9. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes secure systems, limited access, and training for our staff. We take phishing and spoofing attempts seriously; always verify that communications purporting to be from us are genuine. If you receive something suspicious, forward it to support@investment-recovery-services.com.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with an updated date. We encourage you to review it periodically.

11. Contact us

For any questions about this privacy policy or your personal data, contact us at:

Investment Recovery Service
16 Longfield Drive, Wedmore, England, BS28 4EW
Email: support@investment-recovery-services.com
Phone: +44 203 807 5455

Last updated: February 2025